Return & Refund

Return & Refund Policy

At Bloom and Grace, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read the following guidelines to understand our return and refund policy.

1. Return Eligibility

We accept returns on items that meet the following criteria:

  • The item must be returned within 30 days of receiving your order.
  • The item must be in its original, unused condition with all tags attached and in its original packaging.
  • Certain items, such as makeup products, sale items, gift cards, and customized products, are non-returnable due to hygiene and personalization reasons. Please check the product page for details.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Insert Email] with your order number and the reason for the return.
  2. Return Authorization: We will review your request and send you return instructions, including the return address and a return authorization number if approved.
  3. Package Your Item: Securely pack the item in its original packaging and include all accessories, if applicable. Don’t forget to include the return authorization number.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value. Bloom and Grace is not responsible for lost or damaged returns.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note:

  • Shipping fees are non-refundable unless the return is due to a mistake on our part.
  • For partial returns on orders that received free shipping, the shipping cost may be deducted from your refund if the remaining total falls below the free shipping threshold.

5. Exchange Policy

We do not offer direct exchanges. If you would like a different item, we recommend returning the original item for a refund and placing a new order for the replacement.

6. Damaged or Defective Items

If you received an item that is damaged or defective, please contact us within 7 days of delivery. Provide a description and photos of the damage, and we will arrange for a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please follow these steps:

  1. Check your bank account and/or credit card statement for any pending transactions.
  2. Contact your bank or credit card company, as it may take additional time before your refund is officially posted.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Email] for assistance.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Makeup products (due to hygiene concerns).
  • Gift cards.
  • Final sale items.
  • Personalized or custom-made products.

9. Contact Us

If you have any questions regarding our return and refund policy, feel free to contact us at:

Email: [Insert Email]